We want you to love it. If it’s not working for you, we’ll make it right.
You have 30 days from the date of delivery to request a return.
To be eligible, the item must be in new, unused condition with all original accessories and packaging included. Items that show signs of use or damage are not eligible for a return.
How to start a return
Reach out to us at info@thevitacube.com with your order number and reason for return. We’ll get back to you within one business day.
Return shipping
You can ship the item back using your own carrier at your own cost, or we can provide a prepaid return label for a flat fee of $9 deducted from your refund.
Refunds
Once we receive and inspect the item, your refund is processed within 3–5 business days back to your original payment method.
Damaged or defective items
If your Vita Cube arrived damaged or isn’t working, that’s on us — contact us within 7 days of delivery and we’ll send a replacement or issue a full refund at no cost to you. No return shipping required in that case.
Questions?
Reach out at info@thevitacube.com and we’ll take care of you.